Active listening goes far beyond simply being silent while someone else talks. It’s the willingness – and the skill – to really hear and understand them. It’s a deliberate way of being present with our ears, minds and hearts, so people feel safe enough to both express themselves honestly and contemp
Who's a contractor and who's an employee? The newly amended Employment Relations Act explained.
Inventory management is one of the most impactful ways I support practices. Done well, it streamlines systems, improves cash flow, enhances the patient experience and increases profitability. Conversely, poorly managed inventory can create stress, tie up cash and limit a practice’s ability to grow.
I see a pattern repeating itself every few months. A practice owner contacts me for a valuation. They’re planning to step back or transition within the next year or so. Most owners go into the process expecting to stay on for a period after the sale – they’ve made peace with that.
As we begin a new year, how do you define what an optometry practice does, in terms of products and services, both now and into the future? Optical expertise and personalised consultations form the co
Profit may dominate business headlines, but some of the most powerful stories in business are unfolding quietly about the ways companies are choosing to do good. Furthermore, the expectation on busine
Christmas parties are a hotbed of entertainment for HR consultants to write their memoirs on ‘the stupid things people do’, so here are some top tips to avoid earning a starring role.
With so many aspects of managing a health practice to juggle in your busy day, it can be difficult to know what to prioritise. First and foremost is the clinical component – ensuring your patients receive the highest quality of care. Alongside this come the myriad operational responsibilities: makin
We have saved the big one for the final piece in our Business Focus Fundamentals series...
Throughout the retail calendar, I’ve noticed that window displays are changed frequently to align with various events. In fact, if you take a closer look, you'll find that each month has its own celeb
As a practice owner or manager, you know the feeling of multitasking. Day-to-day, working on your business fundamentals generally takes a back seat to the primary goal of taking care of your patients. The good thing is it doesn't take as much time, effort or money to get your practice to-do lists do
When it comes to global trade, ‘tariffs’ is the word currently on everyone's lips. Tariffs can cause unexpected shifts overnight and impact your costs, supply chain and ability to stay competitive. While these shifts present challenges, they also create opportunities to improve profitability. With t
