Mind the gap – EBITDA explained
This article explains how buyers value an optometry practice for sale, focusing on adjusted EBITDA. It details key adjustments and levers like profitability and multiple that drive the
Danielle Winstone7 min read
Focus On Business
How you show up – and why it matters
Professionalism for dispensing opticians encompasses clinical competence, interpersonal skills, and personal and practice presentation. Upholding these standards builds reputation, improves workplace relationships, and enhances business opportunities.
Chedy Kalach4 min read
Excuse me, are you listening?
Active listening goes far beyond simply being silent while someone else talks. It’s the willingness – and the skill – to really hear and understand them. It’s a deliberate way of being present with our ears, minds and hearts, so people feel safe enough to both express themselves honestly and contemp
Kylie Head5 min read
Contractors vs employees – new laws
Who's a contractor and who's an employee? The newly amended Employment Relations Act explained.
Lisa Mackay4 min read
Where is your inventory strategy taking you?
Inventory management is one of the most impactful ways I support practices. Done well, it streamlines systems, improves cash flow, enhances the patient experience and increases profitability. Conversely, poorly managed inventory can create stress, tie up cash and limit a practice’s ability to grow.
Laura Davies Flannagan5 min read
Well before you sell, check your practice vitals
I see a pattern repeating itself every few months. A practice owner contacts me for a valuation. They’re planning to step back or transition within the next year or so. Most owners go into the process expecting to stay on for a period after the sale – they’ve made peace with that.
Danielle Winstone7 min read
Beyond your four walls your website is vital
As we begin a new year, how do you define what an optometry practice does, in terms of products and services, both now and into the future? Optical expertise and personalised consultations form the co
Robert Springer5 min read
Doing good is good for business
Profit may dominate business headlines, but some of the most powerful stories in business are unfolding quietly about the ways companies are choosing to do good. Furthermore, the expectation on busine
Kate Lodge4 min read
How to avoid a hot mess at Xmas
Christmas parties are a hotbed of entertainment for HR consultants to write their memoirs on ‘the stupid things people do’, so here are some top tips to avoid earning a starring role.
Lisa Mackay4 min read
How to run the race
With so many aspects of managing a health practice to juggle in your busy day, it can be difficult to know what to prioritise. First and foremost is the clinical component – ensuring your patients receive the highest quality of care. Alongside this come the myriad operational responsibilities: makin
A/Prof Moira McInerney5 min read
Marketing business focus fundamentals – part four
We have saved the big one for the final piece in our Business Focus Fundamentals series...
Teréze Taber5 min read
Uncovering the secrets to driving Christmas footfall and sales
Throughout the retail calendar, I’ve noticed that window displays are changed frequently to align with various events. In fact, if you take a closer look, you'll find that each month has its own celeb
Siu Yin-Shing5 min read